Chapter 1: Scope of Application

1. This after-sales policy applies only to products purchased through authorized official channels from Reebot Robotics (Shenzhen) Co., Ltd. (hereinafter referred to as "Reebot Robotics").

2. Effective Date: This after-sales policy is effective from December 4, 2024. All products purchased after this date are subject to this policy, and any previous after-sales policies will be automatically nullified.

3. Additional Applicability: The after-sales policy is subject to the information published on the official website.

Chapter 2: Return Service

1.Timeframe and Conditions

Returns can be requested within 7 calendar days from 00:00 the day after receipt of goods, if the product is found to have performance issues that are not caused by human damage.

2.Situations Not Eligible for Return

(1) Customized or personalized products (e.g., products made according to customer specifications), once produced or shipped, are not eligible for return.

(2) Return requests made after 7 calendar days from the day after receipt of goods.

(3) Products returned with missing parts or damages caused by human factors.

(4) Returns without valid proof of purchase or invoices, or if invoices are tampered with or forged.

(5) Product damage caused by issues not related to product quality (e.g., collision, burning, improper modifications, exposure to foreign materials such as water, oil, sand, incorrect installation, or failure to follow the manual).

(6) Removal or alteration of labels, machine serial numbers, waterproof marks, anti-counterfeit labels, etc.

(7) Damage caused by unavoidable factors such as fire, water, lightning, or traffic accidents.

(8) Failure to send back the item within 7 calendar days after confirming the return with Reebot Robotics.

(9) Any other conditions not meeting the return criteria.

Chapter 3: Exchange Service

1.Timeframe and Conditions

Exchanges can be requested within 15 calendar days from 00:00 the day after receipt of goods, if the product is damaged during shipping (with valid shipping damage proof), does not match the original description, or has performance issues that are not caused by human damage.

2.Situations Not Eligible for Exchange

(1) Exchange requests made after 15 calendar days from the day after receipt of goods.

(2) Exchange products missing parts or damaged by human factors.

(3) Failure to provide valid proof of purchase or invoices for exchange.

(4) Product does not have quality issues upon inspection by Reebot Robotics’ technical support department.

(5) Product issues caused by human factors, such as improper modifications, exposure to foreign materials, incorrect installation, or failure to follow the manual.

(6) Removal or alteration of labels, serial numbers, waterproof marks, anti-counterfeit labels, etc.

(7) Damage caused by unavoidable factors such as fire, water, lightning, or traffic accidents.

(8) Failure to send back the item within 7 calendar days after confirming the exchange with Reebot Robotics.

(9) Failure to provide valid shipping damage proof for claims related to transportation damage.

(10) Any other conditions not meeting the exchange criteria.

Chapter 4: Warranty Service

1.Warranty Period and Conditions

If the product malfunctions due to non-human causes during the warranty period, and there are no unauthorized repairs, modifications, or installation of non-official parts, and you can provide valid proof of purchase, the product will be eligible for warranty service.

2.Warranty Start Date

If valid proof of purchase (e.g., invoice) cannot be provided, the warranty start date will be 60 days after the production date shown on the product (unless otherwise specified by Reebot Robotics).

3. Warranty Period

(1) 1.Main products such as gimbals, cameras, link products, propulsion systems, flight control systems: 12 months.

(2) 2.Smart batteries (less than 200 charge cycles): 12 months.

(3) 3.Consumables such as lens protection caps: 3 months.

(4) 4.Propellers and other consumables: No warranty service provided.

4.Situations Not Covered by Warranty

(1) Damage caused by human factors such as collision, burning, or flying loss.

(2) Damage caused by unauthorized modifications, disassembly, or repairs.

(3) Damage caused by improper installation, use, or operation according to the manual.

(4) Damage caused by unauthorized repairs or assembling parts.

(5) Damage caused by improper usage of batteries, chargers, or circuit modifications not recommended by Reebot Robotics.

(6) Damage from improper flying or photography techniques as per the product manual.

(7) Damage from operating in harsh environments (e.g., high winds, rain, sandstorms).

(8) Damage from operating in areas with strong electromagnetic interference (e.g., mining areas, transmission towers, high-voltage lines, substations).

(9) Damage caused by interference from other wireless devices (e.g., transmitters, video transmission signals, WiFi interference).

(10) Damage caused by exceeding the safe takeoff weight.

(11) Damage caused by flying with aged or damaged components.

(12) Damage caused by using non-Reebot Robotics certified third-party components.

(13) Damage due to low battery levels or using faulty batteries.

(14) Altered or tampered product labels, serial numbers, or factory tags.

(15) Failure to send the product back within 7 calendar days after confirming the warranty service with Reebot Robotics.

(16) Any other situations not covered by the warranty.

Chapter 5: General After-Sales Terms

1. Repair Locations and Methods

Customers can find repair center information on our official website or by contacting customer service. We also offer mail-in repair services.

2.Software Services

We provide software updates for product performance optimization and bug fixes. However, software issues may affect warranty eligibility (e.g., software failures caused by non-official software).

3.Data Privacy and Security

We are committed to ensuring data privacy and security during after-sales services. However, users are responsible for backing up their data in advance, as repairs may result in data loss.

4.Shipping Costs

(1) Mainland China: For products under warranty, the customer will pay for the shipping cost to send the product to Reebot Robotics, and Reebot Robotics will cover the return shipping cost after repairs. For products not covered by warranty, the customer is responsible for both shipping costs.

(2) Outside Mainland China: Shipping costs for both directions are the customer’s responsibility, regardless of warranty status. Please contact local dealers for consolidated returns to save on shipping and banking fees.

(3) Customers are responsible for shipping costs related to software upgrades.

(4) When returning items for repair, please choose reputable courier services (e.g., DHL, FedEx, UPS for international customers), and contact our after-sales department once the item has been shipped for timely processing.

5. Other Fees

(1) If a product needs to be sent back for repair, Reebot Robotics will cover testing, material, and labor fees if the issue is covered under warranty.

(2) If the product is not covered under warranty, customers can choose to pay for repairs or have the original product returned.

(3) For products outside warranty, we may charge fees for testing, parts replacement, and labor.

(4) If we cannot contact you for an extended period, or if the product is returned undelivered or refused by the recipient, Reebot Robotics will store the product for 60 days from the last contact date. A storage fee of 150 RMB per day will be charged after the storage period, and the product will be disposed of if the storage fee exceeds the product’s residual value.

(5) Any customs duties or fees for international returns must be paid by the customer.

6.Other After-Sales Notes

(1) Please do not send back batteries with severe damage, swelling, or leakage. If such items are sent, they will be disposed of.

(2) If the customer provides an incorrect shipping address or refuses to accept delivery, they will be responsible for any resulting losses.

(3) Water damage significantly impacts product performance, and such products are not repairable. We will offer a replacement product instead.

(4) Before sending a product for repair, please remove any personalized items or decorations (e.g., stickers, paint). Reebot Robotics will not be responsible for the loss or damage of such items.

(5) Please inspect the product for damage upon receipt. If there is any damage, notify us within 7 days of receipt. For damages caused during shipping, notify us within 24 hours for claims.